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Order Information
Can I Change My Delivery Address After I Have Placed My Order?
- You can change your shipping address by going here, and enter your PayPal's e-mail address and your order number. Address and recipients can be changed when the order status is Order Pending or Waiting for Supplier. When it is showing 'Packing/Processing', please contact us as soon as possible to change your address. We will do our best to have your delivery details changed. Note that in some circumstances the package may be already left our warehouse before your request is processed and thus address cannot be changed.
If you cannot change the address, please contact us.
After Payment, How Can I Check The Status Of My Order?
- During the process of purchase, you should receive several emails from us. There will be an email confirming your order information, and we will also email you the tracking number after we ship out your order.
You also can log in your Szprice.com account to view the status of all of your orders in the box of “Manage Your Account”. Please click here.
My Order Is Shipped, Why Isn't There Any Tracking Information Available For The Registered Airmail/EMS Package?
- Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves SZPRICE and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS/UPS), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.
Can I Add An Item To My Order?
- Yes, but you need to add it before your order is being packaged for shipment, and the order may be delayed by 1 or 2 days for adding the new items. To add an item to your order after placing an order, contact us and we will do it for you.
In the meantime, when shipping is free, placing a separate order may have more benefits for you.
Why Don't I Receive An Order Confirmation Email After My PayPal Payment Is Completed?
- We send confirmation email to your primary PayPal email address, or the e-mail address you have specified. Make sure that you have a Szprice account registered under your PayPal account's primary e-mail address.
In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your Szprice account, please contact us and send us your order details. You may contact us.
How To Cancel An Order Before / After Payment?
- Cancellation Before Payment
If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later references.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we are not processing your order.
You are under no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.
If your order is more than a week old please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency conversions. You may need to repeat the order with a new cart.
Withdrawing An Order After Payment
If you have already paid for an order and want to cancel it, please contact us as soon as possible.
If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still time to make changes.
If the package has already been delivered we cannot cancel or change the order.
If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.
If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.
